Refund, Resend, and Returns Policy

Orders Delayed
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Joryne LTD warehouse. The following countries and shipping methods may be different:

a. For orders shipped to the USA, it will be counted 45 days after orders departed from Joryne LTD warehouse.

b. For Brazil, it is after 110 days counting from the date that order departed from Joryne LTD warehouse due to the strict customs clearance in Brazil.

c. For Joryne LTD Packet Liquid Line to all counties, Joryne LTD will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Joryne LTD warehouse.

d. For some special shipping methods, Joryne LTD cannot deal with your disputes. (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of an insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self-pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.

Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Joryne LTD will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.

Orders Not Received
Joryne LTD will not deal with the refund or resend if the tracking information shows the order is delivered.

a. If your clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.